Jaguar Land Rover is one of the world’s leading producers of premium cars. Innovation and design give our customers experiences they love for life – anticipating and exceeding their needs and expectations. Quality and excellence are our hallmarks. Taking care of our customers is paramount.
We respect the privacy of every individual who visits our websites. This Privacy Policy explains how we use personal data received from our websites, and informs you of your data protection rights.
We realise there is a lot to read. To make it easier for you to navigate, we have adopted a layered approach. Please click on any of the below [blue] headings to open up that section. Whilst in a section, you will be able to see further information by clicking on the “Tell me more” box.
We will also help you to know when there is new information available in this Policy. We will tell you when this Privacy Policy was last updated, so you can take time to read it if it has changed since your last visit. Privacy Policy Last Updated: 17th May 2018.
Who We Are: When we refer to ‘Jaguar Land Rover’, ‘JLR’ ‘we’ ‘our’ or ‘us’ in this Privacy Policy, we refer to: ΣΠΑΝΟΣ ΕΜΠΟΡΙΑ ΑΥΤΟΚΙΝΗΤΩΝ ΑΕ whose registered office is at: ΛΕΩΦ.ΣΥΓΓΡΟΥ 367, 17564, ΠΑΛΑΙΟ ΦΑΛΗΡΟ
What this Privacy Policy covers: This Privacy Policy covers the identified Greece websites, that are set out in the Annex at the end. To be transparent, when you visit a JLR website not covered by this Privacy Policy, these may be controlled by other JLR group entities, or by a third party acting on our group’s behalf. We encourage you to check the Privacy Policy link at the bottom of the website you are visiting to see its privacy policy terms.
Customer Relationship Centre contact details: If you’d like to get in touch on a website related query, Jaguar Land Rover Customer Relationship Centre contact details are accessible from these web pages:
More about the JLR Group ...
Jaguar Land Rover is part of a group of companies whose parent company is Jaguar Land Rover Automotive plc. You can find out more corporate information about Jaguar Land Rover on our website at: https://www.jaguarlandrover.com/.
Jaguar Land Rover is part of the Tata group. More information about the Tata group and the Tata companies can be found here: http://www.tata.com/aboutus/sub_index/Leadership-with-trust and http://www.tata.com/company/index/Tata-companies
Our websites serve primarily as information portals to help you better understand our cars, products and services. We also, however, offer a number of website functions that collect information you provide to us when you ask to be kept informed, to be added to lists, events or experiences, or when you buy goods or book or request services.
The main ways we collect information from our websites:
Information may also be received from other sources. For example:
More about the personal data JLR may receive direct...
We receive information you provide to us in your use of our websites, for example, when you add information to online forms or to data fields on our websites. We may also receive information from you by other online means, for example, if you comment on our social media pages. This will be the information that is visible to you, and may include your name, occupation, contact information (e.g. email, postal address and phone/mobile number), credit card/payment details, driving licence details, vehicle data and general information you decide to share such as your experience with JLR products and services.
We use personal data to manage and meet service and information requests, to understand service, vehicle and website use, and to make our products and services (including our web services) as effective as possible. For more information on our processing, and the legal grounds that are relevant, please see the “Tell me more” box below.
More about the main uses of your personal data and the legal grounds we rely on for these are…
Activity: |
Applicable Legal grounds: |
Maintaining and supporting website use |
Necessary for contract |
Managing your requests |
Legitimate Interests in running effective website services. |
Enhancing website experience |
Legitimate Interests in enhancing, simplifying and streamlining website experiences. |
Internal research and development |
Legitimate Interests in assessing and improving performance, managing compliance, monitoring trends and developing new products. |
Marketing activities |
Consent |
Records maintenance and general administration |
Legitimate Interests in maintaining appropriate websites, records and service administration |
Network and information security |
Legitimate Interests as appropriate for ensuring network and information security |
Corporate acquisitions and disposals |
Legitimate business Interests |
Service communications |
Vital interests |
We may share your personal data with:
We have safeguards in place with our service providers, in terms of a contract or other legal act under Union or Member State law, to ensure that your data is kept securely and used in accordance with the purposes set out in this Privacy Policy.
More about Suppliers...
We use a number of service suppliers to support our business and these service providers may have access to our systems and data in order to provide services to us and on your behalf, for example payment processors, information technology such as hosting service providers, marketing and digital advertising support services, customer services and relationship handling, service and system specialists, website analytics support, online store shipping, delivery and support for events and experiences.
More about JLR Group companies, and how they may provide service support ...
As a member of the Tata Group of companies, we can benefit from the large IT infrastructure and expertise that exists within our wider corporate structure. This means that the personal data you provide to us may be accessed by members of our group of companies only as necessary for service and system maintenance and support, aggregate analytics, business continuity, IT and administrative purposes. For example where necessary to support particular website enquiries, or to provide technical support that maintains website functionality.
More about Public bodies, law enforcement and regulators ...
From time to time, the police, other law enforcement agencies and regulators can request personal data, for example for the purposes of preventing or detecting crime, or apprehending or prosecuting offenders.
The Jaguar Land Rover Greece websites use servers which are hosted in the EU. However we may share website personal data with suppliers or group companies located outside of the EU where this is necessary for the purposes described above. Where this happens, we apply safeguards to add to the data protections that apply to those data transfers. This includes an assessment of the adequacy of the third country in question, use of European Commission approved model contract terms where appropriate, and assessment of Privacy Shield certification for US located entities where applicable.
More about the adequacy checks JLR puts in place for international data transfers …
Where JLR chooses to share personal data with a third party located outside the EU, the following factors are assessed to support adequate transfer of this data:
We’ll keep your personal data for as long as we need it to provide the products and services you’ve signed up to. We may also keep it to comply with our legal obligations, respond to queries and resolve any disputes, to meet our legitimate interests and to enforce our rights.
The criteria we use to determine storage periods include the following: Information we have told you about storage periods on our website or in website terms and conditions. We will also use criteria such as applicable contractual provisions that are in force, legal statutory limitation periods, applicable regulatory requirements and industry standards.
You have rights in connection with your personal data, including: to withdraw consent where you have given it, to be informed and have access to your personal data, to correct or complete inaccurate data, and in certain circumstances to restrict, request erasure, object to processing, or request portability of your personal data to another organisation.
We try to ensure that we deliver the best levels of customer service. if you do need or want to get in touch with us for any reason regarding your data protection rights, please get in touch using either of the email addresses below, and add into the subject header that it relates to your data protection rights. These Customer Relationship email addresses are the appropriate contact details for our Data Protection Officer where queries are data protection,(Οικονομάκη Ηρώ, 210.94.24 505)
This email address is being protected from spambots. You need JavaScript enabled to view it.
If you are not happy and have a data protection related complaint, please contact us direct at this email address: This email address is being protected from spambots. You need JavaScript enabled to view it. you are not satisfied, you also have the right to complain to the Office of the Commissioner for Personal Data Protection.
More about my data subject rights ...
More about how I can get in touch with the Office of the Commissioner for Personal Data Protection …
The Office of the Commissioner for Personal Data Protection (the Commissioner) is the supervisory authority that regulates personal data in the Republic of Greece. You can get in touch or exercise your right to lodge a complaintto the Commissioner in any of the following ways:
Our website may contain links to other websites run by other organisations which we do not control. This policy does not apply to those other websites ‚ so we encourage you to read their privacy statements. We are not responsible for the privacy policies and practices of other websites and apps (even if you access them using links that we provide) and we provide links to those websites solely for your information and convenience. We specifically disclaim responsibility for their content, privacy practices and terms of use, and we make no endorsements, representations or promises about their accuracy, content or thoroughness.
We will take all measures reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.
We require all of our services providers to have appropriate measures in place to maintain the security of your information.
Where we have given you (or where you have chosen) a password that enables you to access any personalised area in a JLR website, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted over the internet; any transmission is at your own risk. Your information will be kept in a secure environment protected by a combination of physical and technical measures such as encryption technologies or authentication systems to prevent any loss, misuse, alteration, disclosure, destruction, theft or unauthorised access.